Terms of Service

Last updated: 8 August 2026

These Terms of Service (“Terms”) apply to your use of the SenzsiAfrica website and online store and to purchases made through our online sales channels, including Shopify and TikTok Shop.

By using our store or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our store or place an order.

1. About SenzsiAfrica

SenzsiAfrica is a UK-based online retailer offering products that may be made to order and fulfilled through third-party fulfillment providers, including Printify.

SenzsiAfrica is responsible for managing your customer relationship and will work with our fulfillment partners to process orders and address eligible product, fulfillment, shipping, replacement, and refund issues.

2. Products

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our store are accurate.

Because some products are made to order, minor variations may occur in colour, positioning, texture, sizing, or appearance. Colours may also appear differently depending on your device or screen settings.

We reserve the right to update, modify, or discontinue products. This will not affect an order that has already been accepted except where necessary or permitted by law.

3. Placing an Order

When you place an order, you are submitting a request to purchase the products selected.

After placing an order, you will normally receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or product description error;
• We reasonably suspect fraudulent or unauthorized activity;
• Incorrect or incomplete information has been provided;
• A technical error has affected the order; or
• We are unable to fulfill the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

4. Prices and Payment

Prices are displayed on our store at the time you place your order.

Applicable shipping charges will be displayed during checkout.

Payments are processed using the payment methods made available through Shopify, TikTok Shop, or other applicable payment providers.

You must provide accurate billing, payment, and contact information.

If an obvious pricing error occurs, we may contact you before fulfilling the order. Where appropriate, you will have the option to proceed at the correct price or receive a refund.

5. Order Processing and Fulfillment

Our products may be produced and fulfilled by Printify and its fulfillment partners.

Orders are generally processed within 3–8 business days before shipment.

Processing times are estimates and may vary depending on the product, fulfillment location, order volume, holidays, and other circumstances.

6. Shipping and Delivery

Our estimated delivery times after an order has shipped are:

• Africa: 6–16 business days
• International: 12–31 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer because of customs processing, carrier delays, severe weather, holidays, strikes, incorrect delivery information, or other circumstances outside our reasonable control.

We will take reasonable steps to ensure that orders are dispatched and delivered within the applicable timeframe required by UK consumer law.

If a delivery is significantly delayed or does not arrive, please contact us so that we can investigate the matter and provide any remedy required by applicable law.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Where these charges are not included in the purchase price or shipping cost, they may be payable by the customer.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

8. Order Tracking

Where tracking is available, you will generally receive tracking information after your order has shipped.

Tracking information may not update immediately after dispatch.

If your tracking information indicates that your order has been delivered but you have not received it, please contact us so that we can investigate with the relevant carrier.

9. Your Consumer Rights

If you are a UK consumer, you have legal rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in these Terms removes or restricts any legal rights that you are entitled to exercise.

Where applicable, products must be of satisfactory quality, fit for purpose, and as described.

If a product does not meet the required legal standards, you may have rights to a repair, replacement, price reduction, refund, or other remedy depending on the circumstances.

10. Cancellation and Change-of-Mind Rights

For many online purchases, UK consumers have a statutory cancellation period under the Consumer Contracts Regulations.

However, certain exceptions may apply to products that are made to the customer's specifications or clearly personalised.

Because SenzsiAfrica may sell made-to-order products, whether a statutory cancellation right applies can depend on the nature of the particular product and order.

Where a statutory cancellation right applies, we will provide the applicable cancellation and refund rights in accordance with UK law.

Nothing in these Terms is intended to remove any cancellation right that cannot legally be excluded.

11. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs showing the product and the issue, where appropriate.

We may work with Printify or the relevant fulfillment provider to investigate and resolve the issue.

Depending on the circumstances and your legal rights, we may provide a replacement, repair, refund, price reduction, or another appropriate remedy.

We will not require you to return a defective or incorrect product where doing so would be unreasonable or where applicable law provides otherwise.

12. Returns

Because our products may be made to order, we do not generally accept returns for a change of mind where a lawful cancellation exception applies to personalised or made-to-order goods.

This does not affect any statutory cancellation, return, refund, repair, replacement, or other consumer rights that apply to your purchase.

Where a return is legally required or agreed, we will provide the relevant return instructions.

13. Cancellations Before Production

If you wish to cancel an order, contact us as soon as possible.

Because orders may enter production shortly after being placed, we cannot guarantee that a cancellation request can be accommodated.

Where a statutory cancellation right applies, your legal rights will take priority over this provision.

14. Customer Responsibilities

You are responsible for providing accurate information when placing an order, including your name, email address, billing details, and delivery address.

If you provide an incorrect or incomplete delivery address, this may affect our ability to deliver your order.

We may ask you to confirm information where necessary to process or deliver an order.

15. Intellectual Property

Unless otherwise stated, SenzsiAfrica owns or has permission to use the branding, logos, product designs, photographs, graphics, text, illustrations, and other content displayed on our store.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

16. Prohibited Use

You must not use our website or store:

• For an unlawful purpose;
• To commit fraud or engage in deceptive activity;
• To submit false or misleading information;
• To interfere with the security or operation of our website;
• To attempt unauthorized access to our systems;
• To copy or exploit our content without permission; or
• In any way that violates applicable laws or regulations.

17. Third-Party Services

We use third-party services to operate our business, including Shopify, Printify, payment processors, shipping carriers, and social-commerce platforms such as TikTok Shop.

These services may have their own terms and policies.

Where a third-party service is used to process or fulfill your order, we may need to share relevant information with that service so that your order can be processed, manufactured, shipped, and delivered.

18. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Information may be shared with service providers where necessary to process payments, fulfill orders, arrange delivery, provide customer support, or otherwise operate our business.

19. Website Availability

We aim to keep our website and online store available and accurate, but we cannot guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or restrict access where necessary for maintenance, security, technical issues, or other legitimate business reasons.

20. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include severe weather, natural disasters, war, civil unrest, strikes, government restrictions, transportation disruption, customs delays, carrier disruption, widespread technical failures, or other events beyond our reasonable control.

This does not affect any consumer rights that apply to your order.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses caused by circumstances that were outside our reasonable control.

22. Governing Law

These Terms are governed by the laws of England and Wales, unless the mandatory laws applicable to your country of residence provide otherwise.

If you are a consumer living in another part of the UK or another country, you may have additional mandatory consumer rights that apply to your purchase.

Nothing in these Terms prevents you from relying on mandatory consumer protection rights available to you under applicable law.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our website with a revised “Last updated” date.

The Terms applicable to an order will generally be the version in effect when the order is placed, subject to any mandatory legal requirements.

24. Contact Us

If you have questions about these Terms, your order, shipping, returns, refunds, or our products, please contact us using the customer service details provided on our website.

SenzsiAfrica

Email: info@senzsiafrica.com